Wednesday, April 15, 2009

Still, It's Upsetting

The Amazon thing I posted about was an error:
Amazon managers found that an employee who happened to work in France had filled out a field incorrectly and more than 50,000 items got flipped over to be flagged as "adult," the source said. (Technically, the flag for adult content was flipped from 'false' to 'true.')

"It's no big policy change, just some field that's been around forever filled out incorrectly," the source said.

Some questions were answered here:
Q: Was the problem with a French programmer? Can you illuminate what you think happened?

Daisey: Someone was editing the category systems inside of, made an error, and that system is global, so it propagated everywhere. I have no insight as to anyone's nationality, or whether it was a language gap, or anything of that nature.

As one who helped to blow it more out of proportion, sorry. Still, to know that one employee making a mistake (or a "mistake") can effect thousands of titles is disturbing.

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